This General Data Protection Regulation and Privacy Policy was last updated on 21/05/2018 and is effective as of that date.


Festibell Ltd ("Festibell Ltd", "we", "us" or "our") respects the privacy of every individual who visits the website (the "Site"). This General Data Protection Regulation and Privacy Policy governs the way in which we use and disclose any personal information that you provide to us, or provide to us whilst visiting the Site. Personal Information includes, but not limited to, any information that identifies you or another individual personally, such as your name, address, email address or other contact information; whether at work or at home.

If you have questions or concerns regarding this statement, you should first contact us at


We recognise the need for appropriate protection and management of any personally identifiable information (personal information) you share with us. Meaning, we don’t collect and process users’ personal information beyond what is legally required for the functioning of our products and services.  Regular internal audits are performed to ensure all personal data records stored are in accordance with GDPR regulations or disposed of appropriately and accordingly. In general, you can visit our web pages without telling us who you are or revealing any personal information about yourself.

If you fill out a Booking Request Form on our site we request and retain certain personally identifiable information from you to enable you to book accommodation for current and future events. You must provide contact information such as name, email, and address. We use this information for billing purposes and to complete your booking. If we have trouble processing an order, we will use this information to contact you. In addition, we use the Personal Information we collect from you in the following ways:

  • To develop and improve the services we offer to you;
  • To contact you by post, email and SMS to inform you about any of our services that we think may be of interest to you and generally to track the popularity of our marketing activities;
  • For Site administration and development (including enabling us to respond to any comments on the Site or feedback you may give us).

We always treat your personal information as private and confidential. In some instances we may disclose information to other parties outside of Festibell, to meet our contractual obligations to you, who help us provide services. They’ll act solely on our instructions or behalf and will only use your information for the purposes set out, neither they nor any other third parties will be given any access to use your data for any other purposes.

We’ll disclose information to others where:

  • it’s needed by other parties connected with the event to facilitate your booking requirements for example; we need to share data in the case of an event where we provide our caterer with meal preference or allergy information, our accommodation suppliers with accommodation requirements/preferences and event organisers with your details to facilitate a ticket request or ticket confirmation.
  • it’s required by the organisers of the event to detect, investigate or prevent crime and disorder.

We’ll also disclose information where strictly necessary to comply with our legal obligations, including where:

  • the law or a regulatory body requires it
  • it’s required by others to detect, investigate or prevent crime and disorder.


GDPR compliance requires data subjects be granted certain rights. What follows is not an exhaustive list, but those rights that are relevant to the collection, processing and storage of personal data.


Data subjects reserve the right to request and obtain confirmation that data is or is not being collected or held and if so, exactly what data is being collected, how, where, and for what purposes. This data can be manually requested via We charge £10.00 for such requests.


Should data subjects at any time wish to withdraw their consent and no longer allow Festibell Ltd. to store their personal data, this request can be manually made via  Please be sure to include the full name and email address of whom the data is in reference too, so that data relating to the data subject in question can be removed. Likewise, if your personally information changes, you may correct and update it by emailing us at


Data subjects at any time have the right to complain. Please contact our Data Protection Officer, Mr Ty Cook by email to or by telephone on 07976 687976.  If you are not satisfied with the outcome, please contact the Information Commissioners Office by telephone on 0303 123 1113.


Should Festibell Ltd. encounter a breach/unauthorised access of personal data that is likely to “result in a risk for the rights and freedoms of individuals”, Festibell Ltd. will ensure that a notification is made within 72 hours of becoming aware of the breach.


Festibell Ltd does not intend to transfer personal information without your consent to third parties who are not bound to act on our behalf, unless such a transfer is legally required to comply with a judicial proceeding, court order, or legal process served on our Website.

In the event Festibell Ltd goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified either via or through a prominent notice on our Website for 30 days of any such change in ownership or control of your personal information.


This Site contains hyperlinks to websites owned and operated by third parties. These websites have their own privacy policies and we urge you to review them. They will govern the use of Personal Information you submit whilst visiting these websites. Festibell Ltd does not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.


We study visitor trends since we are interested in the successful dissemination of information through the Site. Our server creates log files of information such as the Internet Protocol (IP) address from your network, what pages were explored and the length of your visit. Analysis software is used to generate reports, which helps us to learn more about how we can enhance your experience with the Site. This information is not used to develop a personal profile of you. The log files are regularly purged. An IP address is a number designated for your computer by your Internet service provider to provide access to the Internet. Generally, an IP address will change every time your computer connects to the Internet. However, if you have a broadband connection, it is possible that the IP address that we may gather may contain information that may be deemed identifiable. This could occur due to the fact that by using certain broadband connections, your IP address would not change and could be associated with your personal computer. We may use your IP address to gather aggregate information on use. But we will only be able to identify you individually if we have the means of linking the IP address to you as a particular user. This usually requires access to additional information which we do not seek.


You may choose whether or not to provide personal information to Festibell Ltd.  If you choose to have a relationship with Festibell Ltd, such as a contractual or other business relationship or partnership, we will naturally continue to contact you in connection with that business relationship.


By using this website, you consent to the terms of our Online Privacy Policy and to Festibell Ltd processing personal information for the purposes given above, as well as those explained where we collect personal information on the web.


This site uses cookies to make this site work properly we utilise session cookies for user experience and to remember choices you have made and Google Analytics. Cookies are small files that a website inserts on your hard-drive when you visit a website. The Google Analytics cookies are used to track visits to our site and your journey through it. You may delete and block all cookies from this site, but parts of the site may not work if you do so. By using and/or registering on our site, you agree to the use of cookies by us.


Should legislation or our policy change we will update the policy accordingly. We will notify Users of changes to this General Data Protection Regulation and Privacy Statement by displaying them on this web page and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this General Data Protection Regulation and Privacy Statement at any time, so please review it frequently.
If you have any queries about this General Data Protection Regulation and Privacy Policy please email